WhereWasTaken

Refund Policy

Last Updated: June 30, 2026

1. Scope

This Refund Policy applies to subscription purchases made directly through WhereWasTaken.

Unless expressly stated on the relevant product page, this policy does not apply to:

  • One-time analysis credits;
  • One-day passes;
  • Promotional purchases;
  • Gift purchases; or
  • Other non-subscription products.

2. Seven-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for your first subscription purchase.

You are eligible for a full refund if both of the following conditions are satisfied:

  • Your refund request is submitted within 7 calendar days of the original purchase; and
  • Your account has completed no more than 3 Pro AI photo analyses after the subscription became active.

Once a fourth Pro analysis has been successfully completed, the subscription is no longer eligible for a voluntary change-of-mind refund.

This guarantee applies only to the initial subscription purchase and does not apply to subscription renewals.

3. How Pro Analyses Are Counted

Only analyses that meet all of the following conditions count toward the 3-analysis limit:

  • The analysis was processed using an active Pro subscription;
  • The analysis completed successfully; and
  • A location analysis result was generated.

The following do not count:

  • Free analyses;
  • Failed uploads;
  • Cancelled requests;
  • Processing errors;
  • Analyses completed before the subscription purchase.

WhereWasTaken uses its service logs to determine the number and completion status of analyses.

4. Approved Refunds

If your refund request is approved:

  • Your subscription will be cancelled;
  • Future automatic renewals will be stopped;
  • Pro features may become unavailable immediately;
  • The refund will be issued to the original payment method.

Depending on your payment provider or bank, refunds typically appear within 5–10 business days.

5. Requests That Are Not Eligible

A voluntary refund is generally not available if:

  • More than 7 calendar days have passed since purchase;
  • 4 or more Pro analyses have been completed;
  • The charge is a subscription renewal;
  • The purchase is for one-time credits, a one-day pass, or another non-refundable product unless expressly stated otherwise.

Cancelling your subscription prevents future renewals but does not automatically refund charges that have already been processed.

6. Technical Problems and Consumer Rights

This Refund Policy does not limit any rights you may have under applicable consumer protection laws.

If you experience a significant technical issue—such as the service being materially unavailable, failing to perform as described, or being unable to generate results due to a platform error—please contact our support team.

We review these situations individually and may provide an appropriate remedy where required.

7. Abuse of the Refund Policy

To protect the service from abuse, WhereWasTaken may refuse the voluntary money-back guarantee where there is evidence of:

  • Fraudulent activity;
  • Repeated refund abuse;
  • Multiple accounts created to bypass usage limits;
  • Payment fraud;
  • Any other misuse of the service.

This section does not affect any mandatory legal rights that cannot be excluded under applicable law.

8. How to Request a Refund

To request a refund, please contact our support team using the email address listed in the website footer.

Please include:

  • Your account email address;
  • Purchase date;
  • Transaction or receipt information;
  • A brief description of the issue or reason for the refund request.

Providing complete information helps us process your request more quickly.

9. Policy Version

Refund eligibility is determined by the Refund Policy that was in effect at the time of purchase.

Any future updates to this policy will apply only to purchases made after the revised version becomes effective and will not reduce refund rights for earlier purchases.