Refund Policy
Last Updated: July 5, 2026
1. Scope
This Refund Policy applies to Pro subscription purchases made directly through WhereWasTaken.
We do not sell one-time credit packs, single-use passes, or add-on analysis bundles.
2. Fourteen-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for eligible Pro subscription purchases.
You may request a refund if:
- Your request is submitted within 14 calendar days of the original purchase; and
- Your account has not been used beyond reasonable limits; and
- You have not violated our Terms of Service; and
- You have not previously received an approved refund for the same subscription.
3. How Usage Affects Eligibility
WhereWasTaken reviews Pro AI photo analyses completed after purchase.
| Pro analyses since purchase | Typical outcome |
|---|---|
| 0–10 | Usually approved automatically if other rules pass |
| 11–30 | Manual review |
| More than 30 | Usually declined |
We also review abnormal usage patterns, including high-frequency API abuse.
We reserve the right to decline refund requests where the service has been extensively used or abused.
4. How to Request a Refund
Eligible Pro subscribers can submit a refund request from the Subscription page in your account.
We review requests automatically where possible. Some requests require manual review.
Do not initiate refunds directly in Paddle or your bank if you purchased through WhereWasTaken — use the in-app request flow so we can keep billing and access in sync.
5. Approved Refunds
If your refund is approved:
- Paddle processes a full subscription refund (not partial);
- Pro access ends once Paddle approves the adjustment;
- Your account returns to the Free plan (2 analyses per day);
- Future renewals stop.
Final access changes are confirmed via Paddle webhooks.
6. Declined Refunds
We may decline a refund if:
- The request is outside the 14-day window;
- Usage exceeds reasonable limits;
- A prior refund was already approved;
- Fraud or abuse is suspected;
- The subscription is no longer active or no billable transaction is found.
7. Contact
If you believe your request was declined in error, contact support through the footer link and include your account email and refund request details.